1. The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
- (1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
- (2) When it is recognized that the Guest falls under any of the following items (a) through (c).
- (3) The Hotel has a valid reason other than the above to cancel.
- (a) When the Guest is a crime group, a member of a crime group, a quasi-constituent of a crime group, or a person related to a crime group, or any other antisocial group.
- (b) When the Guest is a juridical person or other organization whose business activities are controlled by a crime group or a member of a crime group.
- (c) When the Guest seeking accommodation is a corporation which any of directors are proven to be a member of an organized crime group.
- (4) When the Guest is a patient, etc. of specified infectious disease.
- (5) When the Guest who intends to stay at the accommodation commits a violent demand act or asks for a burden exceeding a reasonable range with regard to the accommodation (except when the guest requests the removal of social barriers as provided in Article 7, paragraph 2 or Article 8, paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
- (6) When the Guest repeatedly makes a request to this hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in the Article 5 -6 of the Enforcement Regulations of the Hotel Business Act.
- (7) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
- (8) When the case falls under the provisions of Article 5 (Items 1 and 2) of Tokyo Metropolitan Hotel Business Law Enforcement Ordinance.
- (9) When the Guest does not observe prohibited actions such as smoking in bed, tampers with fire-fighting facilities and otherwise breaches Hotel Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid causing fires).
- 2. If the Hotel has canceled the Accommodation Contract in accordance with the preceding Paragraph, the Hotel may exempt the Guest from charges for any accommodation services, etc. not yet received.
Explanation of Cancellation of Accommodation Contract (Article 10)
In the event that the Hotel cancels the accommodation contract in accordance with the preceding article, the Guest may request an explanation of the reasons for such cancellation.
Registration (Article 11)
- 1. The Guest shall register the following particulars the Front Desk of the Hotel on the day of accommodation:
- (1) Name, address, and contact information of the Guest(s).
- (2) Nationality and passport number for foreigners who do not have a domicile in Japan.
- (3) Other particulars deemed necessary by the Hotel.
- 2. In the case when the Guest intends to make payment of the charges in accordance with Article 15 by any means other than Japanese currency, such as traveler's checks, coupons, credit cards, etc., these credentials shall be shown in advance at the time of registration in accordance with the preceding paragraph.
Occupancy Hours of Guest Rooms (Article 12)
- 1. The Guest is entitled to occupy the contracted guest room of the Hotel from 3 p.m. to 11 a.m. of the next day, if not otherwise specified in the special contract. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure. Guests may be asked to wait after 3 p.m. to occupy the contracted guest room in inevitable cases such as guest room maintenance etc.
- 2. The Hotel may, notwithstanding the provisions stipulated in the preceding paragraph, permit the Guest to use the room past the checkout time. In such cases, an extra charge shall apply. The charge will vary depending on room type and length of extension. Inquire with the front desk for details.
- 3. The Hotel may change the hours of occupancy of Paragraph 1 for unavoidable reasons. In the case, the Hotel will notify the Guest in an appropriate way.
Observance of Hotel Regulations (Article 13)
The Guest shall observe the Hotel Regulations established by the Hotel. Hotel Regulations are posted within the premises of the Hotel.
Business Hours (Article 14)
The business hours of the main facilities, etc. of the Hotel shall be notified in notices displayed in the Hotel premises, in guest rooms and others. These hours are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
Payment of Accommodation Charges (Article 15)
- 1. The explanation of accommodation charges, etc. that the Guest shall pay is as listed in the attached Table No. 1.
- 2. Accommodation charges, etc. as stated in the preceding Paragraph shall be paid at Front Desk at the time of the Guest's departure or upon request by the Hotel in Japanese currency. Other means acceptable to the Hotel are traveler's cheques, coupons and credit cards etc. However, if special circumstances occur, they will be considered separately.
- 3. Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him/her by the Hotel.
Liabilities of the Hotel (Article 16)
- 1. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.
- 2. The Hotel is covered by Hotel Liability Insurance to deal with unexpected fire and/or other disasters.
Handling when Unable to Provide Contracted Rooms (Article 17)
- 1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
- 2. When arrangement of other accommodation cannot be made, notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel will not compensate the Guest.
Handling of Deposited Articles (Article 18)
- 1. The Hotel shall compensate for the Guest for damages when loss, breakage, or other damage occurs to goods, cash, or valuables deposited at the front desk by the Guest, except in the case when such damage is caused by force majeure. However, for cash and valuables, when the Hotel has requested the Guest for an appraisal of the type and value and the Guest has failed to do so, the Hotel shall compensate the Guest up to a maximum of 150,000 yen.
- 2. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused, through intent or negligence on the part of the Hotel, to the goods, cash or valuables brought onto the premises of the Hotel by the Guest but are not deposited at the Front Desk. However, in the event that the type and value of the guest's property or cash and valuables have not been disclosed in advance, this hotel shall compensate for damages up to 150,000 yen, except in the case of intent or gross negligence on the part of the hotel.
Custody of Baggage and/or Belongings of Guest (Article 19)
- 1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to store it only in the case when such a request has been accepted from the Hotel. The baggage shall be handed over to the Guest at the Front Desk at the time of his/her check-in.
- 2. If a guest leaves behind baggage or belongings after checking out, in principle, the Hotel will wait for them to make an inquiry and ask for their instructions. If the Guest does not make an inquiry or provide instructions, the Hotel will discard the baggage or belongings after one month from detection (the day following the day of detection for food, beverages, cigarettes, magazines, etc.).
- 3. The Hotel's liability in regards to the custody of the Guest's baggage and belongings in the case of the preceding two paragraphs shall be in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
Liability in regard to Parking (Article 20)
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damage caused through intent or negligence on the part of the Hotel in regards to the management of the parking lot.
Liability of the Guest (Article 21)
The Guest shall compensate the Hotel for damage caused through intent or negligence on part of the Guest.
Legal Disclaimer (Article 22)
The Guests use computer communications from within the Hotel at their own risk. The Hotel will not be liable for any damage suffered by a user as a result of service being interrupted due to a system failure or other reason while Guests are using computer communication. In addition, if any damage is caused to the Hotel or a third party due to an act that the Hotel judges to be inappropriate in the use of computer communications, the Guest will provide compensation for that damage.
Governing law (Article 23)
Any and all disputes arising under these Terms and Conditions will be resolved in accordance with Japanese law in the Japanese court with jurisdiction over the location of the Hotel.
Governing language (Article 24)
These Terms and Conditions have been provided in both Japanese and other languages. If there is any discrepancy between the Japanese version and a version in another language, the Japanese version will take precedence.
Governing law (Article 25)
If any of the following occur, the Hotel may change these Terms and Conditions by posting the changed content and the date any such changes will come into effect on the Hotel website. Further, when necessary, the Hotel may use other appropriate means to notify Guests, etc.
- (1) When changes are in the general interest of Guests.
- (2) When changes do not contravene the objective of transactions related to these Terms and Conditions, and when said changes are reasonable based on their necessity, the suitability of content following the changes and any other circumstances related to the changes.
Attached Table No. 1
Calculation method for Accommodation Charges, etc. (Ref. Paragraph 1 of Article 2, and Paragraph 1 of article 15)
Remarks
These charges are subject to change with the revision of the taxation law.
Attached Table No. 2
Cancellation Charges(Ref. paragraph 2 of Article 8)
Remarks
- 1. The percentage signifies the rate of cancellation charge to the Basic Accommodation Charges.
- 2. When the number of days contracted is shortened, cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
- 3. When part of a group booking (for 8 persons or more) is cancelled, the cancellation charges shall not be charged for the number of persons equivalent to 10% of the number of persons booked (fractions counted as a whole number) as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, the accepted date is applied).
- 4. If there is a separate agreement regarding specified hotel packages arranged by the hotel, group bookings, etc., the appointed agreement shall be followed.