FAQ
About reservation
- Q.When can I make a reservation?
- A.Reservations by phone are available one year prior to the date of your stay.
- Q.What are the check-in and check-out times?
- A.Check-in is at 3pm and check-out is at 11am.
- Q.Can I check in before 3pm?
- A.Check-in is at 3pm.
Our regular check-in time is at 3:00 PM and we can always store your luggage until your check-in time with no charges.
If you wish to guarantee your early check-in with additional charges, we ask you to book an extra night from the day before for the same type room. Should you require our assistance in booking an additional night, please feel free to contact us again.
If your room is ready upon your arrival before 3:00 PM, we may be able to arrange an early check-in with additional charges, subject to availability. Please contact our staff for details.
- Q.Can I check out later?
- A.Check-out is at 11am.
If you require a late check-out, please contact us for additional fees.
The fees varies by room types and time. Please kindly note that we may not be able to accommodate your request due to availability. - Q.Will it be all right if I check in late at night?
- A.Front Reception is open 24 hours a day. If you know your approximate arrival time, please let us know when you book or contact Front Reception. If you expect to be later than your scheduled arrival, be sure to contact us.
- Q.Will you look after my luggage before check-in and after check-out?
- A.The bell-hop desk on the 1st floor will look after your luggage.
- Q.When do I need to cancel by? Do you charge a cancellation fee?
- A.If you wish to cancel your booking, please do so at least two days prior to the date of your booking.
Cancellations beyond that date, the following cancellation fees will be applied under the Hotel’s Accommodation Agreement.
1 Day prior to check-in date: 20% of the accommodation fee
Check-in date: 80% of the accommodation fee
No-show (without contact): 100% of the accommodation fee
*If you have booked online and cancelled through the booking website, a Notice of Cancellation will be sent by e-mail from the booking website.
If cancelling on the day of your check-in, please do so by telephoning the hotel’s Reservations section directly.
Cancellation terms differ for group bookings of eight guests or more. Please check with the group bookings officer. - Q.If I book online or through a travel agency, can I take advantage of other discounts concurrently?
- A.Discounts cannot be combined.
- Q.Is there a price for children? Can children share a bed with an adult?
- A.Children aged 7 years and above will be charged as adults.
Children up to 6 years of age stay free sharing existing bedding with parents, and do not require their own bed.
*1 child per 1 bed is allowed to share a regular bed. (Extra beds cannot be shared)
About Rooms
- Q.Is there a room with a separate bath and toilet?
- A.The East Wing Family room (a maximum of 5 people can stay in one room) has a separate bath and toilet.
・ Click here for details of East Wing Family - Q.Do you have non-smoking rooms?
- A.Smoking is prohibited in all of our rooms. If you wish to smoke, please do so in the designated smoking areas.
- Q.What amenities are in the rooms?
- A.All guest rooms are fitted with the following amenities, etc.
・ Towels
・ Sleepwear (nightshirt)
・ Shampoo/conditioner/body wash (pump dispensers)
・ Hand and face soap (pump dispenser)
・ Basic cosmetics set (available at the front desk free of charge)
・ Toothbrush/shaving set/hair brush/cotton balls/cotton buds/shower cap
・ Negative-ion hairdryer
・ Humidifier & air purifier
・ Electric kettle
・ Slippers
・ Green teabags/coffee
・ Mineral water (1 bottle per guest)
・ LCD TV
・ Refrigerator
・ Room safe
・ Lamp
・ Bathroom scale
We also have a number of retal items available. Please check the Guest Services/Rental page. - Q.Can I borrow a CD player, or DVD player?
- A.You can borrow a Blue-ray player(also plays CDs) free of charge.
There is only a limited number available, so please book by telephone as soon as possible. - Q.Can I get a massage in my room?
- A.Massages are available between 3:00 p.m. and 2: 00 a.m. daily.
The fees are as follows:
[Body care] 40min 5,600yen 60min 8,400yen 80min 11,200yen
[Aroma treatment] 60min 126,00yen 80min 16,800yen 100min 21,000yen
[Aroma foot care] 60min. 9,000yen 80min. 12,000yen
[Head care] 1,400 yen for 10 minutes, 6,300 yen for 30 minutes - Q.Can I use the internet in my room?
- A.All guest rooms are equipped with Wi-Fi. You will need a password to access the Wi-Fi network, which you will find in the room.
You can also connect to the internet via LAN cable. (EAST WING: LAN cables available in your room MAIN BUILDING: LAN cables available at the front desk)
Wireless LAN is also available in the lobby and in the restaurants. - Q.Do you have rooms that accommodate wheelchairs?
- A.Yes, we have one accessible room, subject to availability.
Find details of the Accessible Room
Wheelchairs will fit through the door of the other room types as well. Please kindly contact us for details.
- Q.Can I stay with my pet?
- A.Guests are asked to refrain from bringing their pets into the hotel. However, assistance dogs and sight and hearing guide dogs can stay at the hotel.
Please let us know when you make your booking. - Q.Is there a curfew?
- A.There is no curfew, however please note that after midnight, all entrances apart from the entrance next to the Front Reception will be closed.
Our Services
- Q.Can I use the hotel parking?
- A.Staying guests may use the hotel parking lot for a fee of 2,200 JPY per night (regular passenger vehicles only) from 14:00 on the day of check-in until 12:00 noon on the day of Check-out. (For times outside the above hours, an additional 700 JPY will be charged for the first hour and 400 JPY for every subsequent 30 minutes.)
*If the hotel parking lot is full, you will be directed to a nearby parking facility, which will charge the same rates. We regret that parking spaces cannot be booked. Please advise the parking attendant that you will be staying at the hotel and provide an approximate time for your departure. As a rule, we are unable to accept large vehicles (buses, trucks, etc.)
Height restrictions, etc. in hotel parking
Multistory parking: Height 1 m 58 cm/Width 2 m 05 cm/Length 5 m 75 cm
Underground parking: Height 1 m 90 cm/Width 1 m 95 cm/Length 5 m 30 cm - Q.Do you have a restaurant where I can have breakfast?
- A.Continental breakfast, American breakfast, and buffet breakfast are available for a charge at the Dining Café Beltempo (East Wing 1F).
Please check the Breakfast page for details. - Q.Can I send my luggage ahead by courier service?
- A.Be sure to include the name of the staying guest and the date of check-in on the form and
send it to the following address three days prior to the check-in date.
[Hotel Address]
3-10-8 Iidabashi Chiyoda Tokyo, 102-8130
HOTEL METROPOLITAN EDMONT TOKYO c/o Front Reception
TEL: 03-3237-1111 - Q.Can I send something by courier service from the hotel?
- A.The courier desk next to the bellhop desk on the 1st floor will assist you.
Cardboard boxes in two sizes (M/L) are available for sale for you to send your items in. - Q.Do you have room service?
- A.Room service is available for staying guests from 5pm to 9 pm.
- Q.Is there a coin operated laundry?
- A.There is a laundry lounge in the Main Building 4F available for staying guests.
*Room key required to enter.
【Opening hours】24 hours
【Price】 Wash and dry (up to 3kg) : 600 JPY
Wash and dry (up to 1kg) : 500 JPY
Wash only : 300 JPY
Dry 30mins. : 100 JPY
【Payment】Cash, PayPay, dPay, au PAY, RakutenPay, J-coin Pay
*Cash payment is limited to 100-yen coins only. There is no change machine.
Please visit the front desk for small changes.
【Machines】・8 washing and drying machines
・3 irons, 3 ironing boards, and 3 garment steamers
・Vending machines, an ice maker, and microwaves
* Detergent is automatically added
*The operating status can be checked on the TV screen in your rooms.
Laundry service is also available at additional charges.
- Q.Is there a microwave？
- A.A.There is a microwave available in the laundry lounge (Main Building 4F)
*Room key required to enter. - Q.Is there a gym?
- A.There is a gym exclusive for staying guests in the Main Building 4F.
*Room key required to enter.
【Opening hours】24 hours
【Equipment】 ・2 treadmills
・1 cross-trainer
・1 exercise bike
・yoga mats, and foam rollers
・Dumbbells（1～10kg）and Bench - Q.Can I exchange money at the hotel?
- A.There is an exchange machine for foreign currencies in the lobby (Main building 1F)
- Q.Do I need to pay accommodation taxes?
- A.Guests will be asked to pay the following charges at the hotel.
Tokyo City Tax (Not included in the charges on the website)
Tax rate
10,000 JPY or more and less than 15,000 JPY per person /JPY 100
15,000 JPY or more per person /JPY 200
* The tax does not apply to nightly rates under JPY 10,000.
* The same applies to reservations with advance payment
For details regarding Tokyo City tax, please refer the Tokyo Metropolitan Government Bureau of Taxation website. - Q.Are you able to take messages for me while I am staying at the hotel?
- A.Yes, we will take messages. Please ask at Front Reception.
- Q.Is there a convenience store near the hotel?
- A.Convenience store is located inside the hotel.
- Q.Can I make a taxi reservation?
- A.We will make your reservation. Please contact the staff at the lobby.
Reservation surcharges: For reservations within 20 minutes - 500 JPY
Reserving more than 20 minutes before - 1,000 JPY
*Availability will depend on the traffic situation - Q.Is there a limousine bus to the airport?
- A.There is no limousine bus departing from our hotel to Haneda Airport and Narita Airport.
Please refer the Location page for transportation to the airport. - Q.Is there a shuttle bus to Disney resort?
- A.As of December, 2021, Tokyo Disney Resort® Good Neighbor Hotel contract has terminated at our hotel,
and the free shuttle bus to and from Tokyo Disney Resort® is no longer available.
Please note that it will be about a 35 minute train ride to Tokyo Disney Resort®.
For details, please contact us anytime.
About payment
- Q.Can I use gift cards for payment?
- A.We accept VIEW Coupons, UC Gift Cards, and JCB Gift Cards, among others.
Please telephone to inquire. - Q.Can I use electronic money for payment?
- A.We accept transport IC cards such as Suica, PASMO, ICOCA, and TOIKA.
Please telephone for details. - Q.What if someone other than the person staying wishes to pay?
- A.Please make your payment in person, by credit card through payment links or by bank transfer before the check-in date.
If you wish to make your payment by credit card or by bank transfer, please let us know by e-mail or telephone. - Q.What is a deposit?
- A.If paying by cash, we require a set amount to be paid in advance at check-in.
If paying by credit card, we will ask you to present your card in advance. - Q.I want to pay by credit card. What cards do you accept?
- A.We accept JCB/VISA/Mastercard/American Express/UC/DC/Diner’s Club/DISCOVER/Saison/VIEW credit cards.
* For payments via our hotel official booking website, the following credit cards can be used ; JCB/VISA/Mastercard/AMEX.
Travelling with children
- Q.Is there a price for children? Can children share a bed with an adult?
- A.Children aged 7 years and above will be charged as adults.
Children up to 6 years of age stay free sharing existing bedding with parents, and do not require their own bed.
※1 child per 1 bed is allowed to share a regular bed (Extra beds cannot be shared)
- Q.Do you offer items and rental amenities for children?
- A.・Items for children
・Slippers, toothbrush, pyjamas (Body length 64cm for ages 1-2/ 90cm for ages 3-)
・Baby cot (Suitable for infants under 12 months)
・Bed guard
・Baby milk warmer
・Baby bottle sterilizer (*Please bring your own sponges, detergent, etc.)
・Diaper disposal pail
・Baby Body Soap
・Bath mat for children
・Child toilet seat
・Children's Step Stool
* Rental items are subject to availability. Please contact us in advance. - Q.Do you have a baby cot? Until what age is it suitable for?
- A.We offer a complimentary baby cot upon request. Suitable for infants under 12 months.
* Rental items are subject to availability. Please contact us in advance. - Q.Do you offer bed guards?
- A.We offer complimentary bed guards upon request.
Please contact us for arrangements fit for each room category.
About restaurant in general
- Q.Do I need to make a booking at the restaurants?
- A.Our restaurants are not bookings-only establishments, but we recommend booking for lunch and dinner.
Of course, walk-ins are welcome if there are tables available on the day.
Bookings are not available for breakfast time, so we recommend that you come with time to spare. - Q.Do you have any restaurants with private rooms? Can I book them?
- A.Three restaurants (Japanese Restaurant HIRAKAWA, Dining Cafe BELTEMPO, Chinese Restaurant NANGOKUSYUKA) and Bar CAROUSEL all have private rooms.
All are available for bookings. - Q.Do the individual restaurants have direct-dial telephone numbers?
- A.With the exception of Chinese Restaurant NANGOKUSYUKA (tenant), our restaurants do not have their own direct-dial telephones.
If you call the hotel switchboard, the operator will direct your call. - Q.Do you have parking? Is there a discount on the parking fees?
- A.The hotel does have parking.
Restaurant patrons may park their vehicles free of charge for up to three hours if they spend ¥3,000 or more. (For times outside the above hours, an additional ¥700 will be charged for the first hour and ¥400 for every subsequent 30 minutes.) Please ask the staff when paying your restaurant bill.
We regret that parking spaces cannot be booked. If the hotel parking is full, you will be directed to a nearby parking facility under the same conditions. - Q.Do you have a restaurant where I can have breakfast?
- A.Continental breakfast, American breakfast, and buffet breakfast are available for a charge at the Dining Café Beltempo (East Wing 1F).
Please check the Guide to Breakfast page for details.
About payment
- Q.Can I use electronic money for payment?
- A.We accept transport IC cards such as Suica, PASMO, ICOCA, and TOIKA.
Please telephone for details. - Q.Can I use gift cards for payment?
- A.We accept VIEW Coupons, UC Gift Cards, and JCB Gift Cards, among others.
Please telephone to inquire. - Q.I want to pay with a credit card. What credit cards can I use?
- A.JCB / VISA / Master / AMEX / UC / DC / Diners / UFJ / Saison / VIEW
Banquets and meetings in general
- Q.I'm planning a meeting / party, how do I make a reservation?
- A.We will look for a venue that suits your needs, so please contact banquet reservation (TEL: 03-3237-1101) first.
We will check the venue, check the availability, and make proposals for expenses. - Q.How many people can have a party? What is the cost?
- A.Since it depends on the party style, please feel free to contact us. We incorporate your request and propose the contents.
- Q.How many hours can I use the party venue?
- A.Our basic booking for parties is two (2) hours.
This may be extended. Please inquire. - Q.Do you have parking? Is there a discount on the parking fees?
- A.The hotel does have parking. Banquet venue patrons may park their vehicles free of charge for up to four (4) hours.
Please ask the staff for a parking voucher before you leave.
We regret that parking spaces cannot be booked. If the hotel parking is full, you will be directed to a nearby parking facility under the same conditions. - Q.I want to send ahead some items that I will use at the party/meeting.
- A.Please send to the following address, clearly stating “Name of Function,” “Date of Function,” and “Name of Room.”
3-10-8 Iidabashi Chiyoda Tokyo, 102-8130
HOTEL METROPOLITAN EDMONT TOKYO c/o Front Reception
TEL: 03-3237-1111 - Q.Can I use the internet in the banquet rooms?
- A.All rooms are equipped with Wi-Fi.
You can also connect to the internet via LAN cable.
About payment
- Q.Can I use a credit card for payment?
- A.You can use JCB, VISA, Master, AMEX, UC, DC, Diners, UFJ, Saison, VIEW Card, etc.
Please contact us for more information.
Other questions
- Q.Is there a convenience store in the hotel?
- A.There is a 24-hour convenience store on the first floor of the East Wing.
- Q.Is there a nursing room in the hotel?
- A.A nursing room is located in the lobby on the 1st floor. There are certain procedures required to use the nursing room, so please speak to a member of staff.
- Q.Do you have restrooms for people with disabilities?
- A.These are located on the 1st and 2nd floors of the hotel.
The restroom on the 1st floor is an Ostomate-compatible restroom.
